Shipping and Orders

1. Order processing

1.1. Orders are processed after payment confirmation. Preparation time is up to 7 business days.

1.2. When the ordered item is not in stock, it is produced in our factory. In these cases the time may be longer and we will inform the customer.

1.3. When the order is shipped, the customer receives a confirmation email with the tracking code.

2. Carriers

  • Portugal (Mainland, Azores and Madeira) and Spain: CTT Expresso
  • Other European countries: DPD
  • Destinations outside Europe: TNT Express

3. Delivery times

3.1. Estimated delivery times, counted from dispatch:

  • Mainland Portugal and Spain: 2 to 3 business days
  • Azores and Madeira: 3 to 4 business days
  • European Union: 4 to 5 business days
  • Rest of the world: 3 to 7 business days, depending on the destination and customs procedures

3.2. These times are indicative and may vary due to factors beyond Bareo's control, such as strikes, logistics congestion, weather conditions or customs holds.

4. Shipping costs

4.1. Mainland Portugal: free shipping on all orders.

4.2. Azores and Madeira: €9.35.

4.3. Spain: €4.85.

4.4. Other destinations: shipping costs are calculated automatically at checkout, based on the country and the weight of the order, and are shown before you complete your purchase.

4.5. Outside the European Union (including Norway, Switzerland and the United Kingdom), any customs duties and import taxes charged in the destination country are the customer's responsibility.

5. Order tracking

5.1. With the tracking code, the customer can follow the delivery on the carrier's website.

6. Delays and delivery problems

6.1. If your order does not arrive within the estimated time, please contact us at info@bareoshoes.com so we can look into it.

6.2. If the order is returned because of an incorrect or incomplete address, or because the recipient did not collect it, reshipping will have new shipping costs, paid by the customer.

7. Damaged orders

7.1. If the packaging or the product arrives damaged, please let us know as soon as possible, preferably within 24 hours of receipt, by sending photos of the packaging and the product to info@bareoshoes.com. This allows us to file the claim with the carrier in time.

7.2. This does not affect the customer's legal guarantee rights.

8. Change of delivery address

8.1. Any change of address must be communicated as soon as possible to info@bareoshoes.com. If the order has already been shipped, the change may involve additional costs.